Facilitation Training for Care Coordinators

Facilitation is the art of guiding service providers through the care coordination process and toward sustainable, person-centred outcomes in a manner that enables participation, accountability and creatively by all those involved


Q Shelter provides backbone support to locations across the state involved in the Service Integration initiative. In addition to providing leadership and support to each location’s care coordination facilitator, the backbone support role is also driving a capability building program to strengthen and sustain regional care coordination through the development of the sector’s workforce.

As part of the program Q Shelter be hosting a series of regional workshops, focused on the role of the care coordination facilitator. This highly participatory workshop aims to explore the key concepts and skills of the facilitation role.


Hosted by Stephen Hawkins from Q Shelter, these workshops are “training with a purpose”, that aim’s to strengthen care coordination by supporting the continued development of the sectors workforce. Therefore this training is intended to support place-based organisations that are involved in and genuinely committed to the care coordination process. The sessions will be capped at 10 to 15 participants per session (dependant on location and number of care coordination groups).

Training Outcomes

As an outcome of this 3 hour workshop, participants will gain an understanding of:

• Preparing for a care coordination meeting: process design, stakeholder communication and commitment, format setting

• Running a care coordination meeting: creating an inclusive environment, managing dynamic and conflict, neutrality, micro-skills, story building, and capturing outcomes


How to register for in person workshops

Select your location below and email the relevant care coordinator for the link to register


How to register for the Statewide Microsoft Teams Workshop

Please click here


There is no cost associated with these workshops, other than the investment of your time in participating.

If you wish to enquire further, please don’t hesitate to contact Stephen; Stephen.Hawkins@qshelter.asn.au or 0404 283 600.

Date: Tuesday 13th April 2021

Time: 1pm – 4pm

Where: Toowoomba Sports Club, 47 Arthur St, Toowoomba

Contact Stephen Hawkins to find out more stephen.hawkins@qshelter.asn.au

Date: Thursday 15th April 2021

Time: 9:30am to 12:30pm

Where: Brothers Ipswich, Wildey St, Raceview

Contact Stephen Hawkins to find out more stephen.hawkins@qshelter.asn.au

Date: TBC

Time: TBA

Where: Robina Community Centre, 196 Robina Town Centre Drive, Robina

Contact Ryan O’Leary to find out more ryano@qcoss.org.au

Find out more about the Gold Coast Service Integration Initiative

Date: Tuesday 16th March

Time: 1:00pm – 4:00pm

Where: The Access Gateway, 91, Wembley Road, Logan Central

Contact Tim Johnston to find out more tim.johnston@qshelter.asn.au

Find out more about the Logan Service Integration Initiative

Postpone date due to Cyclone Kimi: Tuesday 23rd February

Time: 1:00pm to 4:00pm

Where: YETI conference room 3, Winkworth Street, Bungalow

Contact Fiona Oates to find out more Fiona.Oates@qshelter.asn.au

Find out about the Cairns Service Integration Initiative

Date: Wednesday 11th November (completed)

Time: 9:30am – 12:30

This session has been filled however a waitlist is open. We will advise when a future training session is scheduled

Where: Sports House, 3 Redpath Street, North Ward

Contact Vikki Ford to find out more Vicki.Ford@hpw.qld.gov.au

Find out more about the Townsville Service Integration Initiative

Date: Wednesday 9th December

Time : 9am  – 12pm

Where: Jubilee Community Centre, Gordon Street, Mackay

Contact Yvonne Harris to find out more yvonne.harris@qshelter.asn.au

Find out more about the Mackay Service Integration Initiative

Date: Monday 30th November

Time: 9:30 – 12:30

Where: Mike Ahern Centre, Ground floor, 12 First Avenue, Maroochydore

Contact Dominique Keeble to find out more DKeeble@ifys.com.au

Find out more about the Sunshine Coast Service Integration Initiative

Date: Friday 11th December

Time: 9:30 – 12:30

Where: Pendicup Hall, 365 Samsonvale Road, Warner

Contact Naomi Overton to find out more naomio@encircle.org.au

Find out more about the Moreton Bay Service Integration Initiative

Date: Friday 4th December

Time: 9:30am – 12:30

Where: Q Shelter HQ, 515 Wickham Terrace Spring Hill

Contact Hazel Malone to find out more Hazel.malone@qshelter.asn.au

Find out more about the Brisbane Service Integration Initiative

Date: Friday 27th November

Time: 1:00pm – 4:00pm

Where: Redland Community Centre, 29 Loraine St, Capalaba

Contact Patrina Malopito to find out more RCH@redlandcommunitycentre.org 

Find out more about the Redland Service Integration Initiative

Date: Tuesday 16th February 2021

Time: 2:00pm – 4:00pm

CLICK HERE to register for this uncapped workshop

Microsoft Teams details will be emailed to registered participants.