Are you ready to make a real difference in people’s lives? As a Senior Housing Officer in Toowoomba, you’ll assist your team delivering essential social housing and homelessness services. From managing complex tenancy reviews and providing housing assistance to representing the department in appeals, your work will have a meaningful impact every day. This role requires a proactive approach, strong leadership, and a Class C driver’s licence to manage fieldwork and community outreach.
Do you want a role where your work has a lasting impact?
As a Senior Housing Officer, you’ll play a vital role in delivering housing solutions that improve lives and strengthen communities. Every day is an opportunity to make a real difference, whether you’re supporting individuals and families, resolving complex cases, or guiding your team to deliver outstanding service.
About Housing Service Centres
Housing Service Centres across Queensland are the frontline for delivering housing and homelessness services to those in need. As the main point of contact for our customers, we connect people to the information, support, and services they need to achieve safe, secure, and sustainable housing.
At our core, we aim to empower Queenslanders to overcome barriers to housing, improve their wellbeing, and create pathways to housing independence. Watch this video to hear from our dedicated staff:
What will you be doing?
In this dynamic role, you’ll assist your team to deliver essential services to diverse customer groups. You’ll oversee tenancy reviews, process housing assistance applications, and find effective solutions to complex cases. You’ll also collaborate with stakeholders, resolve complaints, and represent the department in appeals and tribunals.
Fieldwork is a regular part of this role, requiring flexibility, vigilance, and a proactive approach to managing risk. Each day will be different, and every task will contribute to creating better outcomes for Queenslanders in need.
Imagine yourself in this role:
• Do you thrive on helping others and making a difference?
• Can you lead and inspire a team to deliver exceptional service?
• Do you enjoy solving problems and navigating complex challenges?
• Are you motivated by the chance to create positive change in the lives of individuals and families every day?
If this sounds like you, we’d love to hear from you!
What we’re looking for:
We’re seeking someone who is an excellent communicator, a natural leader, and a skilled problem solver. You’ll bring a customer-focused approach and thrive in challenging situations, demonstrating resilience and a calm, balanced mindset. You’ll be a mentor and role model for your team, sharing your knowledge and encouraging professional growth.
What we need from you:
• A valid Class C driver’s licence.
• A commitment to professional, ethical, and culturally sensitive behaviour.
• The ability to manage conflicting demands and handle risk with confidence.
Apply now to join us and help shape the future of housing and homelessness services in Queensland. Together, we’ll create real change, one person at a time.
Applications to remain current for 12 months.
