Customer Service Officer

Job Description

A career in community housing is extremely rewarding and now you too can contribute to positive social impact and a world without housing poverty. As a Customer Service Officer, you will play an integral role in delivering exceptional customer service to current and prospective clients of CHL who may present via phone, email or in person.

Your previous experience in liaising with a diverse range of vulnerable people will be highly regarded as you will be welcoming customers in person at our crisis entry point for our homelessness service.

In addition to undertaking various administrative tasks which may include; booking appointments, maintaining our database, scanning documents, contributing to various projects, and providing adhoc support to other teams as required, you will also provide support to our welcoming front desk service.

As a large purpose-driven organisation, we provide potential to grow your career across a range of teams and services.