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General Manager – Housing Services – Regional Housing

Job Description

Attractive Remuneration Package, including Salary Packaging.
Fulltime hours (76 hours per fortnight).
Based in Bundaberg.


Regional Housing Limited (RHL) is a not-for-profit company managing crisis, transitional and long-term social housing as well as a range of complementary support programs across regional Queensland. Their vision of ‘every person has a home’ is at the core of everything they do. They are passionate about helping the most disadvantaged in our community. With an enviable and positive team culture, strong systems and supports, and a professional approach to all aspects of business, RHL has earned a reputation as an employer of choice.

At RHL we recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees, and people with disabilities.


The General Manager Housing Services ensures the provision of effective coordination of housing services to all existing and potential Regional Housing Limited (RHL) customers in line with policy and relevant operational and funding guidelines.

The position contributes significantly to the achievement of the organisation’s strategic goals and strategies and is a key player in the effective management of external key stakeholder relationships. The position also provides leadership, supervision, and guidance for staff in teams responsible for direct customer service delivery of housing programs.

Your primary duties will include:

Management and leadership of Housing Services Team including task allocation, performance management, development, and support of staff in tenancy selection and management consistent with statutory requirements, program guidelines and organisation policy.
Provide expert customer services and crisis advice to the Executive Leadership Team, colleagues, and staff of the organisation.
Work cohesively with the General Manager – Support Programs, Executive and Senior Management Team (EMT & SMT) to achieve organisational strategic goals and objectives.
Management of Tenant Participation Strategy including task allocation and support of staff and Tenant Advisory Group members consistent with program guidelines and organisation policy.
In conjunction with the SMT, actively manage community partnerships with key stakeholders to ensure customer access to a network of local support and to identify opportunities for organisational growth objectives.
Manage the provision of service delivery including support for all persons accessing the organisation’s services, particularly those homeless, at risk of becoming homeless and those experiencing a crisis. This includes the management of work and on-call rosters.
Participate in key decisions about strategic initiatives, operating models, and operational execution.
Responsible for maintaining relevant records in accordance with statutory, program and organisational reporting requirements, ensuring complete customer and staff confidentiality.
Coordination of tenancy planning for transitional housing programs in line with program guidelines and Social Housing Program Specifications.
Coordinate an efficient and effective intake service, ensuring accurate and appropriate advice to customers about available appropriate housing options.
Provision and compliance of customer and social inclusion services and preparation of organisational reports to SMT, EMT, funding bodies, Board of Directors, and other key stakeholders, including management of resulting relationships.
Maintain strong relationships and connections with staff based in different geographical locations, including office visits to each location.
Selection Criteria

Able to demonstrate management experience including successes in a similar environment and understanding of service provision to ‘at risk’ customers, including the ability to identify and pursue development opportunities on behalf of the organisation
Excellent leadership ability, people management, time management and organisational skills, particularly in a social housing environment, including demonstrated compassionate and empathetic people skills and a commitment to customer service
Excellent communication, relationship building, negotiation and networking skills combined with a significant ability to develop working partnerships with key stakeholders
Experience in the preparation and implementation of strategic and operational planning and business reporting as well as the preparation of proposals for government and other funding bodies including the Governing Board or Management Committee
Confident and experienced in the use of desktop productivity tools and systems including MS Word, MS Excel, MS Access, MS Outlook/Express
Working knowledge of the statutory requirements of the sector including relevant Acts of Parliament and other guidelines and standards

Current First Aid Certificate
Current Queensland Drivers Licence
Successful pass achieved on Pre-Employment validation and assessment including but not limited to Police Check, employment history and background check, qualifications, and skills validation
Successful pass achieved on Queensland’s Working with Children Check – Working with Children Card issued by Blue Card Services.
Clearance achieved on NDIS Worker Screening Check (or state equivalent)

High level experience in an environment of crisis or high support need (minimum five years).
Tertiary qualifications in psychology, social work, or human services (minimum three-year degree).


All applications are held in the strictest confidence. Only shortlisted candidates will be contacted.

If you feel you meet the criteria and would like to apply, please send your CV with a cover letter through the apply button.

EastCoast HR Group
P: 07 5443 6022

Apply Now

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