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Job Description

The homeless Outreach Coordinator is responsible for the day-to-day operations of two programs that deliver mobile and outreach services to individuals and families who are homeless or at risk of homelessness through the provision of the Stand-Up Step Out (SUSO) service and the Housing and Homeless Response Service (HRS). The Homeless Outreach Coordinator will lead a team and assist and provide clients with the resources, guides, and information about accessing services and other benefits unique to the homeless population through outreach Case Management & Housing Navigation. The role will work collaboratively with broader sector community groups and local communities and government agencies to ensure overall health and wellbeing of individuals and families that meet the services are supported and improved quality of life.

Key Responsibilities

Schedule and facilitate the SUSO timetable, ensuring a collaborative approach in delivering the service in places of identified need across the region and in line with contractual arrangements
Assisted by the Operations and Facilities Coordinator, ensure the vehicle is maintained and in good working order (including servicing and registration)
Working collaboratively with community groups, Health, community organisations, Primary health care and others to offer dignified, culturally appropriate services for people to break the cycle of homelessness.
Collaborate with coordinators/ team leaders across Footprints programs to establish pathways of support and leverage off existing relationships within the community to embed the service in local networks
Document and Collect data (including outcomes) and report monthly on service delivery against KPIs, discuss and participate in service gaps and broader community issues.
Coordinate volunteers and paid employees, including recruiting, selecting, inducting, and training staff
Work alongside marketing to prepare promotional material and manage the SUSO social media accounts in liaison with the Manager and marketing
Participate in external meetings/workshops in a collaborative and consultative manner to enhance services and continue for need and show outcomes of programs
In conjunction with other team members, be responsible for ongoing development of program practice, ensuring continuous quality improvement, and compliance with relevant legislation.
Provide operational and professional leadership to ensure best practice and the provision of a quality and effective homelessness services, delivered in a consistent manner
Actively contribute to the development of submissions and tender applications in collaboration with the Manager
Coordinate and promote service integration and intersectoral links with key stakeholders to ensure sustainability of programs
Attend internal and external meetings, and as directed or proxy to upline
Ensure all financial and administrative tasks are completed and documented as per policy and procedures
Actively promote and positively contribute to the organisation’s culture and language of hope and optimism
Promote Footprints programs in the local community through sound collaborative working relationships with professional/ service provider networks
Advocate, partner, and review sponsorship opportunities with a view to promote homelessness services at Footprints
Proactively manage Human Resource (HR) matters in consultation with the Manager and Human Resources team
Ensures that all team members are provided with professional developmental opportunities relevant to their position
Conduct individual formal supervision, informal supervision as required
Conduct Probation Reviews and Annual Performance Reviews for direct and indirect reports
Promote and support student placements, and network with relevant stakeholders/universities regarding innovative practice approaches to service provision
Comply with reporting requirements by collecting, collating, and communicating all relevant data to the appropriate internal and external stakeholders as required
Ensure its quality practice function and best practice activities

Follow all organisational policies and procedures
Participate in professional supervision sessions, and ongoing learning and development activities
Promote and maintain a safe and healthy workplace, ensuring adherence to WHS policies and procedures
Work within the vision, mission, and values of Footprints Community
Knowledge and Skills


A bachelor’s degree in human services or related discipline (e.g., Social Work, Human Services, psychology, Allied Health), together with significant experience in addressing the needs of individuals experiencing homelessness, including psychosocial education underpinned by a strengths-based recovery model
Demonstrated understanding/experience of the provision of community-based supports services which reflect respect, inclusion, and equality
Demonstrated knowledge/experience working with diverse client groups who experience multiple challenges i.e., Living in marginalised accommodation, Chronic health conditions, and socially/financially disadvantaged
Demonstrated ability to build and maintain a variety of community networks and partnerships, and to work in collaboration and consultation with service users, other service providers and government agencies to plan and provide consistent, flexible, and appropriate service responses
Demonstrated experience leading a team and managing service delivery and/or programs
High level written and verbal communication skills, and computer literacy
Current class C driver license and National Worker Screening Check Clearance (formerly Yellow Card)
Fully COVID 19 Vaccinated – proof will be required

Current First Aid Certificate.
Medium Rigid / Heavy Rigid driver license

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