Tenancy Services Manager

Job Description

BHC is an independent, not-for-profit developer, owner and manager of affordable and community housing. BHC’s Vision is “Creating homes, empowering lives, enabling transformation” and our Mission is “to deliver our Vision by building and maintaining quality affordable homes for people in need, and engaging with and supporting people to sustain their tenancies”. Since incorporation in 2002, BHC has a well-earned reputation as a solid and reliable organisation, built through effective working relationships and a personalised approach to customer service.

A permanent opportunity presents to use your experience to “make a difference” as one of two Tenancy Services Managers, with a high performing organisation in the non-profit sector that genuinely values the employee experience.

Due to strong growth plans for developing more affordable rental stock, the role offers an opportunity to join the Company at a very exciting time as we work to deliver on our two strategic goals of ‘Growing the supply of affordable housing’ and ‘Supporting residents and communities to thrive’.

The role leads and support a team of Housing Managers (6 direct reports, within a team of 10) to ultimately make an impactful difference to members of the community on lower incomes and in need of housing.

Our head office is located at 333 Ann Street in the CBD by Central Station, with the majority of BHC’s portfolio located in the inner city and north Brisbane. As a modern organisation we offer staff the option to combine working from head office with some working from home days if desired and practical.

More about the Role & Our Team

We strive to provide homes for and potentially improve the wellbeing of lower income and vulnerable people, balanced with the commerciality of working in a professional and sustainable business environment.

Reporting to the General Manager of Operations, the two Tenancy Services Managers (TSMs) work side-by-side and each lead a team of Housing Managers who are each accountable for their own portfolio.  The TSMs work with the team to deliver accountability around housing allocations, vacancy and arrears management, tenant behaviour and property inspections.  BHC aims to sustain tenancies, and the TSM is key to supporting Housing Managers to resolve any escalated matters, create a positive and cohesive team environment and establish important links with our support partners.

What sets our team apart is their community-minded focus and commitment to working with tenants to ensure that both BHC and our tenants benefit from long term, sustainable tenancies that are well managed and consistently compliant with relevant regulations. We also have strong partnerships with support organisations in the community that assist us to sustain tenancies.

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About You

The role requires in-depth experience of tenancy legislation and experience in community housing, including households with complex needs such as those living with a disability.

While your exceptional people leadership skills and ability to balance social justice with business sustainability is what will set you apart, you will also be able to demonstrate:

• Significant in-depth experience applying tenancy legislation in either community housing or general real estate, including the effective resolution of escalated matters.
• Experience in a team leadership capacity, or the ability to demonstrate the capacity to successfully apply similar, transferable skills.
• A patient approach to resolving difficulties that may be experienced by our tenants, resolving complaints, sustaining tenancies and supporting our Housing Managers.
• A proactive approach towards safety and the wellbeing of team members.
• Excellent interpersonal skills, with the ability to effectively and sensitively communicate with a diverse range of client groups face to face, by telephone and in writing.
• Strong personal resilience.
• Sound organisational skills with the ability to manage multiple demands and work to deadlines within a fast-paced environment.
• Possessing and maintaining a current drivers’ license is required as access to company vehicles is available.
• Experience within the affordable or community housing sectors.

Why join our team?

At BHC there is a strong focus on a good working culture (including work-life balance, flexible work options) with many staff having worked in the organisation long-term. As a mission-based organisation that provides housing for people on lower incomes, values-based people tend to be drawn to working with BHC.

There are plenty of professional development opportunities (formal and informal), and a strong history of internal promotions and movement across teams. Longevity of tenure is for the same reason staff are attracted to the organisation – because they enjoy making a difference and are given autonomy and ownership.

Staff also have access to generous salary packaging benefits to increase take home pay including $15,900 of your salary tax-free every year, plus $2,650 tax-free that can be put towards holiday accommodation or meals/entertainment.

BHC has a focus on supporting staff health and wellness. We are always on the lookout to expand our current offering that includes flexible work arrangements (compressed work hours options, flexible start/finish times, the option to work from home some days), 1-week’s paid COVID leave in addition to your sick leave, fortnightly massages and reflexology, free on-site Pilates, social events during work hours, proactive mental health support (including workshops, flexible work arrangements, an EAP program for staff and their families) and a market-leading parental leave policy for both parents offering up to 14 weeks’ full pay in addition to government paid parental leave.

Access to pro-rata long service leave is available after 7 years, that is portable within the community services sector.

The office environment is modern (and the coffee/sparkling water tap great!) with a culture that reflects our core values of making a difference, working with integrity, supporting each other, working safely, our differences, being accountable and delivering quality, and celebrating achievements.

We invite you to visit BHC’s website to learn more about BHC.

To apply 

Please apply via the link provided including your resume and cover letter.

A national police check (arranged and paid for by BHC) will be required.

Our company policy requires all new hires to show proof of being fully vaccinated against COVID-19, or to have an approved medical exemption.

We are a 2022 Circle Back Initiative Employer and commit to respond to every applicant.