Community Housing Futures Program Support Officer

2 May 2023: Thanks for your interest in this position, however applications have now closed.

About the role

This is an exciting opportunity to contribute to real world outcomes that will support the growth of social and affordable housing in Queensland.

Community Housing Futures is a collaboration between three Queensland peak and industry organisations including Aboriginal and Torres Strait Islander Housing Queensland, CHIA Queensland, and Queensland Shelter.

At a time when more Queenslanders are challenged by housing affordability and availability, Community Housing Futures is collaborating to deliver a new capacity building program funded by Queensland Government and designed to support community housing providers achieve growth in housing supply.

This Support Officer Role is to provide program support across a range of activities such as phone contact, communications, record keeping, events, stakeholder engagement and data entry. Further, the role will support the Program Manager and Sector Capacity Lead to be effective in their roles providing diary and other administrative assistance as required.

The roles key responsibilities will include (but are not limited to):

  • Support end-to-end elements of event and meeting delivery including registration pages and event records, reporting and evaluation.
  • Support program communications to the sector.
  • Receive phone calls and direct appropriately.
  • Provide administrative support to the Program Manager and Sector Capacity Lead.
  • Contribute to maintenance of corporate records using agreed systems.
  • Engage with individual organisations through a Help Desk function.
  • Use the Customer Relationship Management (CRM) system to maintain program records.
  • Integrate with systems already established within the employing agency.
  • Support implementation of policies, procedures, business processes, guidelines and practices as required for the delivery of the Program.
  • Assist with financial administration such as purchasing and reconciliations.
  • Liaise with suppliers and providers of IT support as required.
  • Assist with data collection and analysis as part of the evaluation.
  • Contribute in positive ways to a strong and effective team.

The ideal candidate

The successful candidate will enjoy contact with key stakeholders and will provide an important link between the sector and the rest of the Program team. The candidate will be warm and engaging as well as willing to be flexible in the range of tasks undertaken. Attention to detail and communication will be key in the success of this role.

Qualifications and Experience

  • Certificate level qualifications in administration.
  • Experience in a similar administrative or program support role.
  • Experience using Microsoft Office and a Client Information Management System.

 Other requirements

  • The successful candidate is required to undergo a criminal history check.
  • The candidate may be required to travel within Queensland.

Employer and auspice agency

The auspice agency is Q Shelter, which will be responsible for employment contracts and human resource accountabilities.

Role conditions

  • The role is potentially up until December 2024 subject to funding.
  • Salary is SCHADS Level 4
  • .8 FTE or full-time.
  • Q Shelter offers a flexible work environment. Hybrid working arrangements are supported.
  • An office base is available in central Brisbane.
  • Q Shelter employees receive five weeks annual leave per year (pro-rata for part-time) and a paid Christmas shutdown period.
  • Q Shelter employees also have access to not-for-profit salary packaging, which increases take home pay.
  • Q Shelter staff are expected to work within a culturally safe framework and actively contribute to the implementation of Q Shelter’s Innovate Reconciliation Action Plan.

Diversity and inclusion

Q Shelter is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, religion, gender identity, sexual orientation, disability, or age.

We strongly encourage Aboriginal and Torres Strait Islander people to apply for this role. The role will be working to make a positive difference to the capacity of First Nations led housing providers to address the housing needs of Aboriginal and Torres Strait Islander communities throughout Queensland.

How to apply

Please email a two-page capability statement responding to the Position Description in the link below, along with a current CV to Applications that do not include these elements may not be considered.

A criminal history check will be undertaken on the preferred candidate.

If you have any questions about the role, please contact Q Shelter on (07) 3831 5900.

Position Description

Full Position Description – Program Support Officer

About Q Shelter

Q Shelter is a peak body for working to ensure every Queenslander has a home.  It plays an important role delivering projects to assist in the implementation of the Queensland Government Housing Strategy 2017-27 and the Queensland Housing and Homelessness Action Plan 2021-25.

It is a member-based association, overseen by a Management Committee, focused on:

  • building the Sector’s capacity, to deliver evidence-based solutions to housing and homelessness needs;
  • influencing public policy and programs, to achieve housing and homelessness solutions; and
  • investing in resources and systems, as a base to improve its services to the Sector.

You can find out more about Q Shelter at this link: