Human Services Quality Framework resources

Abstract

Policy templates have been developed by QCOSS to assist organisations with implementing the Human Services Quality Framework (HSQF). The Human Services Quality Standards (the standards) set a benchmark for the quality of service provision. Each standard is supported by a set of performance indicators which outline what an organisation will be assessed against in order to show they meet the standard.

The templates provide a way for organisations to check whether their existing policies and procedures meet all the criteria of the standards or to draft new policies and procedures if needed.

Find an overview of the Human Services Quality Framework and additional resources including assessment user guides on the Queensland Government website.