About the Role
As a Crisis Support Worker, you will provide end-to-end support across the client journey-from intake through to exit. You’ll work closely with clients to stabilise their immediate situation while supporting longer-term pathways into safe, secure housing.
This role combines frontline support, case management, and advocacy, with a strong focus on building trust and supporting clients with complex needs including mental health challenges.
Benefits
- Casual loading penalty rates
- Flexible shift options including day, afternoon and sleepover shifts
- Meaningful work supporting vulnerable men in the community
- Supportive team environment within an established program
Key Responsibilities
- Provide holistic, client-centred support from intake through to exit
- Deliver case management focused on housing outcomes and independence
- Conduct needs and risk assessments, including safety planning
- Support clients to access stable accommodation and relevant services
- Advocate on behalf of clients with housing providers and external services
- Build strong relationships with stakeholders and referral networks
- Maintain accurate and timely case notes and documentation
- Assist with day-to-day operations of the accommodation service as required
What You’ll Bring
Essential
- Minimum Certificate III in Community Services or related field
- Experience working with vulnerable populations, including homelessness or mental health
- Strong case management and advocacy skills
- Ability to engage clients with empathy, respect and professionalism
- Resilience and confidence working in crisis or complex environments
- Availability for shift work (including sleepovers and weekends)
Desirable
- Experience in crisis accommodation or residential programs
- Understanding of trauma-informed and strengths-based practice
- Knowledge of local housing and support service systems
