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Residential Tenancies Practice Guide


Queensland Department of Housing and Public Works


Queensland Department of Housing and Public Works


Guide for navigating requirements and protections for residential tenancies impacted by the COVID-19 pandemic.

This document is made by the Minister for Housing and Public Works, Minister for Digital Technology and Minister for Sport under the Residential Tenancies and Rooming Accommodation
(COVID-19 Emergency Response) Regulation 2020. It provides a practice guide for negotiating arrangements for residential tenancy agreements, including rooming accommodation agreements, for people impacted by the COVID-19 pandemic. It sets out the steps for tenants and property owners to negotiate variations to residential tenancy agreements, including rent adjustments and breaking leases, and supports certainty in the process of negotiating a successful outcome for all parties.

It also sets out the steps for the conciliation process facilitated by the Residential Tenancies Authority (RTA), which is mandatory where parties are unable to reach agreement. The conciliation process aims to achieve an agreed variation to the tenancy agreement. If conciliation is unsuccessful, the RTA will provide a Notice of Unresolved Dispute. Either the tenant or property owner can seek a determination on the dispute with the Queensland Civil and Administrative Tribunal (QCAT).

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