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Barista Skills Program pipeline: Analysis of social enterprise training process for homeless individuals in Cape Town
Author/s
Brent Weiffenbach, Sean Sullivan, Kenyon Coleman, Scott West
Abstract
The Hope Exchange (THE), a nonprofit in Cape Town, is transforming the lives of homeless individuals through skill development social enterprise businesses.
Our team analyzed THE’s barista training process, uncovering opportunities for enhancement and proposing solutions. From application to graduation, we improved the client’s experience and created a support system for their journey.
We hope our work will enhance the lives of homeless individuals, providing more pathways to employment and empowering them with valuable skills for self-sufficiency.