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Service usage and service gaps during the COVID-19 pandemic
Author/s
Biddle, N & Gray, M
Abstract
The aim of this paper is to analyse the level and distribution of service needs during the peak of the COVID-19 infection period in Australia – roughly mid-March to mid-May 2020.
We show that the greatest rate of unmet need was for issues related to domestic and family violence; drug and alcohol counselling; and day-to-day living support.
However, the greatest level of unmet need (which includes not seeking support or having difficulty accessing) is for health/medical issues and employment assistance, estimated to have impacted on 1.6 million and 970,000 Australians respectively.