Regulator of Social Housing consults on tenant satisfaction measures

Abstract

The Regulator of Social Housing has launched a consultation) today (9 December 2021) on tenant satisfaction measures (TSMs).

The proposed TSMs would provide data about social housing landlords’ performance and the quality of their services.

This is intended to help tenants hold their landlord to account and help RSH in its future consumer regulation role, as part of implementing the package of changes to consumer regulation set out in the Social Housing White Paper.

TSMs will apply to all social housing landlords, including local authorities, housing associations and other registered social housing providers.

The consultation sets out 22 proposed TSMs for consultation across the five themes in the White Paper:

• keeping properties in good repair
• maintaining building safety
• effective complaints handling
• respectful and helpful tenant engagement, and
• responsible neighbourhood management.