The economic benefits of overcoming digital exclusion

This report, commissioned by Good Things Australia and authored by Nicki Hutley of Rovingstone Advisory, explores the economic and social impacts of digital exclusion in Australia.

It highlights the potential benefits of addressing this issue, including improved employment opportunities, enhanced social inclusion, better health outcomes, and increased access to essential services. The report conservatively estimates annual benefits of $467 million from digital inclusion initiatives, emphasizing the importance of digital skills, affordable internet access, and government investment in reducing the digital divide.

With the rapid adoption of generative AI technologies, the report underscores the escalating costs of digital exclusion and calls for strategic policy action to ensure equitable digital participation.