Support and Advocacy Worker

Job Description

The Supportive Housing – Hope Street team are based at Brisbane Common Ground. Each element of Supportive Housing, from the building to support service design, aims to create the greatest degree of empowerment and independence for people. Supportive Housing – Hope Street uses the Housing First model.

As a Support and Advocacy Worker you will work as part of a multidisciplinary team to advocate, provide holistic case management services for the tenants of Brisbane Common Ground and to empower them to make choices that improve their quality of life. Also to help tenants foster independence and assist them to access appropriate resources, opportunities and services within the community.

This is a permanent full time employment opportunity with conditions and salary at Level 4 of the SCHADS Award.

Desired Skills and Experience
Key Responsibilities:

Provide case management support to tenants as part of a multidisciplinary team.
Engage with tenants in various settings, including Concierge, common areas, and their units.
Deliver excellent customer service and problem-solving in high-pressure environments.
Liaise professionally with all stakeholders.
Promote a culture of respect, safety, and trauma-informed approaches.
Assist with administrative, practice, and quality requirements.
Maintain accurate and complete data and case notes.
Participate in supervision and professional development activities.
Manage self-care and contribute to a safe workplace.

Essential Criteria:

Commitment to child and vulnerable adult safeguarding principles.
Proficiency in IT systems, including case management and data collection.
Positive attitude and ability to work flexibly and proactively in a team and autonomously.

For more information about the role and to learn more about the key selection criteria, see Position Description.

For more information, please email hr@micahprojects.org.au.

Benefits of working at Micah Projects

Join a well-recognised multidisciplinary organisation;
Salary Packaging option up to $15,899, increasing your take home pay (additional meals and entertainment card option up to $2,650);
Access to other employee benefits, including supply of uniforms, and wellbeing hub;
Ongoing professional development opportunities, including further training, so you can broaden your horizons and sharpen your skillset during your time with us;
Access to free and confidential Employee Assistance Program.

How to Apply!

If you believe that you have interest, passion, and desire to make a difference in people’s lives, please click on apply.

Please supply a Resume/CV and a covering letter/email addressing the Key Responsibilities and Essential Criteria (maximum of 2 pages), along with any other relevant documentation.

While the deadline to receive applications is 5pm, Friday 7 February 2025, applications will be assessed with interviews being conducted as they are received so do not delay in applying!

Micah Projects is proud to be an equal opportunity employer. We value diversity and encourage applications from people of all abilities and life experiences. We also encourage Aboriginal and Torres Strait Islander people and those from culturally and linguistically diverse backgrounds to apply.