THE OPPORTUNITY
- Full Time (76 hours per fortnight) in Maroochydore.
- Level 3 of the Social, Community, Home Care and Disability Services Industry Award– During a period of time from commencement to formal signoff as an unsupervised advice worker.
- Level 4 of the Social, Community, Home Care and Disability Services Industry Award– Once assessed as competent to perform unsupervised direct advice work.
The Tenants Queensland QSTARS Tenant Advice Worker plays a critical role in the delivery of expert, accurate and consistent tenancy advice and casework services to residential renters.
You will be a part of the Brisbane Sunshine Coast Regional team, which is based in Spring Hill. You’ll be empowering and supporting tenants and residents by providing advice regarding tenancy law related issues by appropriately working on client referrals from the QSTARS Hub contact centre to the QSTARS regional office and at times from other community service providers.
CORE CAPABILITIES
- A commitment to the principles of social justice and social development.
- Ability to work independently and as a member of a team.
- A professional telephone manner and an ability to utilise a variety of communication platforms to deliver services.
- Ability to deal with large numbers of requests within a high demand environment, at times, involving distressed and vulnerable clients.
- Ability to effectively and sensitively deliver case management services to residential renters.
- Ability to efficiently use a range of computer programs for communication, records management including on-line client information management system.
- Ability to relate to people from different cultural and socio-economic backgrounds.
- Highly developed verbal and written interpersonal communication skills, including consultation.
