Feel a sense of achievement when you place individuals and families into affordable rentals, or help them achieve their dream of home ownership. Housing profoundly changes and improves lives, and you can be part of this special and rewarding process.
Join our supportive Housing Services team in the Milton Head Office, assisting our property managers with a large portfolio through tenancy administration, property liaison, and compliance support. Key accountabilities include:
- Maintaining accurate and up-to-date tenancy and property files in housing management systems.
- Preparing housing-related correspondence including tenancy notices, appointment letters, and information packs.
- Entering, updating and extracting tenancy and property data for reporting and compliance purposes.
- Providing clear, respectful and confidential communication to residents regarding housing processes and requirements.
- Supporting positive tenancy outcomes by assisting with routine housing enquiries and follow-ups.
- Coordinating housing-related appointments with contractors as directed by Housing Officers.
- Performing transactional housing finance tasks such as receipting, invoice filing, and processing for Housing Services.
- Ensuring tenancy files meet audit, regulatory and internal compliance requirements.
Desired skills and experience:
- Proven experience in housing, community services or property administration (or strong aptitude to learn).
- High attention to detail and commitment to accurate record-keeping.
- Strong communication skills with the ability to engage sensitively with residents.
- Well-organised and able to manage competing housing-related priorities.
- Team-focused, reliable and values-driven.
- Qualification in Real Estate will be highly regarded.
