Hoarding and Squalor
Catholic Healthcare’s hoarding and squalor program aims to support people who have hoarding tendencies, or may live in domestic squalor. It provides support to people over 65 living at home and people over...
Guid Category: Tenancy Management
Glossary of Terms – Tenants and Tenancy
A handy reference to many of the legal and general use words and terms frequently used by Residential Tenancies Authority in Queensland and those who are involved in tenant management including of course...
Tenant Management – Common Ground Qld
Examples of policies, factsheets and other tenant related information. The site has case studies and other interesting...
DHPW Fact Sheets for Community Housing Tenants
Information about community housing What is the Housing Register? What is community housing? Long Term Community Housing Program What is transitional housing Community rent scheme ...
RTA ‘how to’ video series for tenants and property managers
This video series includes information on: How to submit a Bond lodgement (form 2) How to submit a Refund of rental bond (Form 4) Entry condition report – Tenants Entry condition report –...
Pocket guide for tenants – houses and units (Form 17a)
This handy pocket guide covers the basics of renting, outlining a tenant’s rights and responsibilities. It must be given to tenants before they rent a...
Complaints Toolkit
While no ‘one size fits all’ framework would work across the sector, there are many benefits in developing some consistent practice methodologies on complaints handling. The toolkit aims to support the...
The Three R’s – Rent, Repairs and Refunds webinar
The Three Rs - let's talk about three popular topics when a property is rented - Rent, Repairs and Refunds. As part of our ongoing commitment to working with Queensland's residential rental sector, this...
Tenancy essentials – End of a Tenancy webinar
Part 1 - topics covered include: Overview at the end of a tenancy Basic responsibilities Paperwork at the end of a tenancy https://youtu.be/KQ3qza5MGzo Part 2 - topics...
Starting a tenancy on the right foot webinar
In this webinar, we will cover essential legislative information to help you understand your rights and meet your obligations under the Residential Tenancies and Rooming Accommodation Act...