About the Role
In this frontline role, you will be the first point of contact for people relating to experiences of domestic, family or sexual violence, providing immediate, trauma-informed and strengths‑based support in a safe and welcoming environment.
This is a rewarding opportunity for someone who is calm under pressure, grounded in trauma-informed practice, and committed to empowering individuals through choice, dignity, and respect.
**This role will commence as seventeen hours per week, with potential to increase hours as Beyond DV undergoes expansion of programs and services in coming months. **
What You’ll Do
As the HOPE Hub Coordinator, you will:
- Provide trauma‑informed, strengths‑based support to walk‑in clients accessing the HOPE Hub.
- Respond to immediate safety, wellbeing, and practical needs with care and professionalism.
- Conduct initial intake and risk screening, guided by best‑practice family violence frameworks.
- Offer supportive, client‑led referrals to crisis services and/or Police where appropriate and desired by the individual.
- Assist clients to stabilise during times of crisis through information, emotional support, and practical guidance.
- Action referrals into Beyond DV Healing and Recovery services for clients who meet eligibility criteria.
- Facilitate pathways to internal Beyond DV programs and services or external support avenues. Eg Shark Cage, Guest Speakers, Money Clinics, Yoga & Self Defence, Relationships Australia (Partnership).
- Provide monthly reports to the HOPE Hubs Program Lead.
- Escalate incidents to the HOPE Hubs Program Lead and follow the Recovery Centres procedures.
- Work collaboratively with internal Beyond DV teams to ensure coordinated support.
- Maintain accurate, timely and confidential client documentation in line with organisational policies.
Our Approach
Beyond DV operates from a trauma-informed, culturally safe and person‑centred framework. We value:
- Safety (emotional, cultural and physical)
- Empowerment and informed choice
- Respect, dignity and compassion
- Collaboration and accountability
About You
You will bring:
- Experience supporting individuals impacted by domestic and family violence or complex trauma
- A strong understanding of trauma-informed and strengths‑based practice
- Confidence engaging with people in crisis while maintaining calm, empathy and boundaries
- The ability to make sound judgments around risk and referrals
- Excellent communication and documentation skills
- A collaborative mindset and commitment to client‑led practice
