Position and Organisation Overview
Gateway Community Group Inc. trading as Gateway Housing provides supported transitional housing to families who are experiencing homelessness or at risk of becoming homeless. Gateway Community Group Inc.is a Specialist Homelessness Service, funded by the Department of Housing, QLD Government. We are seeking an experienced Housing Worker or Family Support Worker (Housing) in a part time role of 3 days per week Monday, Tuesday and Wednesday, 7.6-hour days.
What We Offer:
- As a registered not for profit organisation in addition to your renumeration you will enjoy generous tax-free salary packaging benefits
- Employee Assistance Program (EAP)
- A supportive, flexible, and encouraging organisation
- This is a rewarding opportunity to work in the small community-based organisation.
This Role requires:
- An understanding and ability to apply trauma informed practice and current approaches when interacting with tenants
- Demonstrating your relevant experience in providing tenant focused case management working with a diverse range of families
- That you will have a good working knowledge and understanding of the Residential Tenancies Act.
- The ability to plan, coordinate and implement case management plans to achieve successful and tenant led housing outcomes
- Strong interpersonal and communication skills with the ability to quickly build rapport and maintain productive working relationships with colleagues, tenants and stakeholders
Mandatory Requirements
- Valid Queensland Driver Licence
- A current Working with Children’s Assessment Notice (Blue Card)
Qualifications
Appropriate qualification relevant to the delivery of community services e.g., social work, Psychology, Occupational Therapy, Mental Health, Community Services, or similar field. Candidates with Diploma qualifications and outstanding relevant experience will be considered.
How to Apply for This Job
- Please respond to the selection criteria in a one-page cover letter
- Attach Resume
- Email: Nerida@gatewaycg.org.au
Please note we will be reviewing applicants as they are submitted, please ensure you submit your application as soon as possible.
Snapshot of Position Description and Duties
- Assist families to enter Gateway Housing accommodation including using ADL to produce lease agreements, calculating rent, assisting new tenants to complete all sign-up documentation, and assisting families with their relocation at the end of tenancy.
- Actively encouraging tenants to seek and apply for affordable longer-term accommodation, assisting them with accessing private housing, community housing and or Department of Housing, as appropriate to the individual situation
- Work with families to identify their needs and assist with goal setting, creating and maintaining support plans specific to the family’s needs
- Provide information, referral and advocacy to tenanted families
- Provide post tenancy follow up and advocacy
- Review the needs and progress of families in regular staff meetings
- Undertake administrative duties in relation to tenants and their tenancy
- In consultation with the Executive Officer, maintain administrative data relating to asset management and property maintenance in their absence or as negotiated
- Maintain data entry and provide statistical reports in Departmental platforms SHIP and QHIP
- Represent Gateway, in consultation with the Executive Officer, at relevant meetings, then provide feedback at staff meetings and include information in the monthly report to the Executive Officer
- Undertake approved professional development
- Transportation of clients to Department of Housing and relevant support organisations
Key Selection Criteria
SC1: Possess at least 2 years working in Community Housing, or family support roles with experience in tenancy/case management
SC2: Demonstrated experience in tenancy management in the community housing sector, including using Centrepay and working with rents
SC3: Proven ability to effectively manage challenging behaviours and respond to crisis situations
SC4: Demonstrated case management including the ability to produce well-articulated case notes, reports and related correspondence
SC5: Ability to manage time, resolve routine problems and meet deadlines with minimal supervision and direction
CONDITIONS OF SERVICE
Probation: All positions are subject to a probationary period of six (6) months.
Hours of Work: Hours of work 7.6-hour days /3 days per week. Monday to Wednesday
Award: Social, Community, Home Care and Disability Services Industry Award 2010. Social and Community Services. Level 4.1
Annual Leave: Four (4) weeks per annum pro rata with $17.5% loading
Sick Leave: Ten (10) days per annum pro rata
Special Leave: All other leave entitlements as per relevant Award
Superannuation: In accordance with legislative requirements
Right to work in Australia: All employees must have the right to work in Australia and hold Australian resident status
Notice of Termination: Where workers leave their position prior to the end of the contracted period or are permanent employees, they are required to give notice of:
- Part time workers – minimum 2 weeks
