About the role
The Immediate Housing Response (IHR) program supports women who are experiencing homelessness or are at immediate risk of homelessness. The program focuses on facilitating access to short-term temporary accommodation while providing targeted, trauma-informed support and referrals to assist clients to secure longer-term, stable housing outcomes.
As an IHR Practitioner, you will play a pivotal frontline role supporting individuals and couples during periods of housing crisis. You will work directly with clients to provide short-term case management, assessment, and referrals, while actively building and maintaining strong relationships with short and long-term accommodation providers such as hotels, accommodation services, housing service centres, and community housing organisations.
A key element of this role is stakeholder engagement-promoting the IHR program, developing referral pathways, and representing the service within networks and interagency forums. You will work in accordance with Anglicare Southern Queensland values, delivering ethical, person-centred, and evidence-based practice to improve housing and wellbeing outcomes for vulnerable people.
This role suits a proactive, solution-focused practitioner who thrives in fast-paced environments and is committed to social justice, collaboration, and meaningful client outcomes.
This role is fixed-term, full-time opportunity for a period of 6 months upon commencement.
Responsibilities
- Provide short-term, trauma-informed case management to individuals experiencing or at risk of homelessness, supporting access to immediate accommodation and pathways to longer-term housing.
- Conduct client assessments, goal setting, safety and risk assessments, and support clients to navigate housing, health, social security, and other relevant service systems.
- Develop, maintain, and strengthen relationships with short- and long-term accommodation providers to facilitate timely and appropriate client referrals.
- Promote the IHR program and represent the service at network meetings, interagency forums, and stakeholder engagements.
- Maintain accurate, timely, and confidential client records, case notes, reports, and brokerage expenditure in line with organisational, contractual, and legislative requirements.
- Participate in data collection, performance monitoring, reporting, and continuous quality improvement activities.
- Work within evidence-based, person-centred, strengths-based, and trauma-informed practice frameworks that value diversity, self-determination, and social justice.
- Contribute positively to a collaborative team environment, including participation in team meetings, peer support, and shared learning.
- Engage in ongoing professional development, training, and reflective practice to maintain role capability.
- Undertake other duties as directed, consistent with the scope and requirements of the role.
Qualifications, Credentials and Other Requirements
- Degree in Social Work, Human Services, or a related field, or equivalent relevant experience in the public or community housing sector.
- Current National Police Check.
- Current Blue Card (Working with Children).
- Current Queensland Driver Licence.
- Ability and willingness to travel within the service region.
About You
- Strong understanding of homelessness and the service systems that support people experiencing or at risk of homelessness.
- Well-developed knowledge of public, community, and private housing systems.
- Demonstrated experience assisting individuals to access accommodation and housing services.
- Significant experience providing solution-focused, trauma-informed case management to vulnerable individuals and families.
- Strong networking, relationship-building, and stakeholder engagement skills.
- Excellent written and verbal communication, negotiation, and advocacy skills.
- Commitment to person-centred, strengths-based, and trauma-informed practice.
- Ability to work collaboratively while managing competing priorities in a fast-paced environment.
Why you will love working with Anglicare Southern Queensland
- Voted Reader’s Digest Most Trusted Brand in Aged Care seven consecutive years in a row.
- Know your role is making a real difference supporting Queenslanders in need.
- Value-driven organisation rooted in Love, Care, Hope & Humility.
- Flexible Working Environment and work from home possibilities.
- Not for Profit Salary Packaging (Reduce your taxable income by up to $18,550).
- Novated Lease – pay for your car and running costs with pre-tax dollars!
- Corporate Health Insurance Discounts with Bupa and Medibank.
- Benefits App – Discounts and cash back at retailers (Woollies, Big W, Myer & more!).
- Referral App – $1 for each time you share a job and up to $300 for a successful referral.
- Wellbeing App – Mental, Physical and Financial wellbeing support.
- A culture of recognition with our Annual People Awards.
- 24/7 Employee Assistance Program & Pastoral Care Support.
