The Officer, Property and Tenancy plays a vital role in supporting women and families to access and maintain safe, stable and sustainable housing. You will provide effective property and tenancy management across onsite and community based properties, working in line with Anglicare values and service standards.
This position ensures that properties are well maintained, tenancy processes are followed, and service users receive clear information to support their tenancy goals. You will collaborate closely with team members, property owners, contractors and other stakeholders to deliver responsive and high quality services.
This is a permanent, full-time position based within our Toowong Homelessness Services Women and Families site, with travel to external properties as required.
Key Responsibilities
- Complete entry, routine and exit inspections in line with Residential Tenancies Authority provisions
- Assist to educate women and families on sustaining tenancies and maintaining health and safety standards
- Coordinate responsive maintenance, maintain asset registers and follow up repair needs
- Liaise with property owners, real estate managers, contractors and other relevant parties
- Assist to source appropriate new properties when required
- Promote and gather resident feedback surveys for reporting
- Provide clear information to support tenancy sustainability for service users
- Prepare and sign tenancy agreements ensuring that rights and responsibilities are explained
- Monitor rent payments and address arrears to minimise financial loss
- Prepare documents for Queensland Civil and Administrative Tribunal and attend hearings as required
- Ensure tenancy systems and processes meet operational requirements
- Maintain accurate tenancy files, property records and financial documentation
- Prepare reports and maintain statistical information
- Organise property maintenance within budget and report on capital and maintenance needs
- Work within frameworks that value difference, self determination, social justice and family strengths
- Implement ongoing safety and risk assessments and develop strategies to minimise risk
- Participate in networks to stay informed on contemporary practice
- Provide ideas for improving systems and assist with implementing change
