As part of this role, you’ll have the opportunity to contribute to a growing organisation that prioritises excellence and outcomes for our partners. The newly created COO role offers the chance to make a direct impact on the company’s operational efficiency and overall growth, leading a talented team in an ever-changing environment. If you’re ready for a new challenge and want to join an organisation with a strong reputation and exciting future, CGQ is the place for you.
The COO is a key leadership role, involving:
- Provide strategic operational guidance to the CEO and management team.
- Lead the planning and delivery of daily operations across the tenancy, property and security teams.
- Review, update and implement strategies, policies, procedures and work instructions to ensure alignment with agreed principles for supportive housing, trauma informed practice and cultural safety.
- Maintain operational quality controls and management of risks.
- Implement and monitor the organisation’s tenancy, property and security systems, procedures, and internal controls to support the efficient and effective operation of the organisation.
- Monitor key performance indicators (KPIs) to assess operational efficiency and identify areas for improvement.
- Support organisational growth in line with the strategic and operational plan by identifying supportive housing opportunities through the development of strategic partnerships and collaborative relationships.
- Contribute to the development of budgets and monitor implementation of program areas to ensure they are in line with parameters.
- Support the development of a positive organisation culture focused on the best outcomes for tenants, building a positive and productive team and valuing continuous improvement.
ABOUT YOU
You’re a results-driven leader with a track record of delivering operational excellence and inspiring teams to achieve big goals.
Strategy and Operations
Strategic Leadership: You have strong experience leading teams and aligning operations with strategic objectives with good financial acumen.
Operational Excellence: You have a proven ability to optimise processes, improve productivity, and manage performance metrics.
End to end ownership: You can confidently execute from implementation to executive responsibilities, identifying the most important strategic problems to solve ahead of time, then jumping into the details to get things done when you need to.
Expertise
Oversight of CGQ’s signature Supportive Housing programs: You understand and have experience in managing community programs across a range of locations.
Technology Integration: You have familiarity and expertise in integrating technology to streamline operations and drive business performance.
Leadership and Team Management
Leadership Under Uncertainty: You are skilled in motivating a team through changing conditions.
Adaptability: You are very comfortable managing change and driving continuous improvement initiatives.
Team Development: You have strong leadership and mentorship skills, with a focus on high-performance team development and peer-to-peer support.
Personal Attributes
Continuous Improvement: You don’t accept the status quo and are looking to continuously improve. You see obstacles as opportunities for growth and development. You’re proactively building solutions, rather than fixating on problems.
Accountability: You’re relentless in pursuing your goals and demonstrate a high level of ownership, care and pride in everything you do.
Why JOIN COMMON GROUND QUEENSLAND?
Benefits include:
- Purpose-Driven Leadership: Lead one of Queensland’s respected not-for-profits, driving supportive housing outcomes and in turn, reducing homelessness one person at a time.
- Collaborative Environment: Work closely with other passionate staff, management and board members where there is an emphasis on fostering a sense of community and collaboration in turn resulting in deeply rewarding and meaningful outcomes.
- Work-Life Balance: Enjoy flexible working arrangements.
- Salary Packaging: Enjoy generous NFP salary packaging benefits.
Key selection criteria
Essential
- Degree in Management or related field.
- Strong management skills and experience in managing teams.
- Excellent interpersonal and communication skills (verbal and written).
- Strong analytical and problem-solving skills.
- Ability to work both autonomously and within a team environment.
- Ability to consistently meet deadlines.
- Consistently delivers high-quality work and is competent in all elements of the position.
Desirable
- Experience working in a not-for-profit/housing organisation.
- Driver’s License.
HOW TO APPLY
Common Ground Queensland strongly encourages, supports, and welcomes applications from people who identify as First Nations/Aboriginal and Torres Strait Islander.
Applications will be assessed as they are received so please submit as soon as possible.
Include your resume and a 2-page cover letter addressing the key selection criteria, click the link and follow the prompts.
