Service Integration

Service Integration works across Queensland to strengthen local service systems to deliver sustainable housing and comprehensive support pathways for people who are homeless, or at risk of homelessness. Service Integration is delivered in 12 priority locations across Queensland.

Service Integration Dashboards

How to use the Dashboards

The below dashboards are interactive. To use these dashboards, select:

  • the Service Integration Groups/s you are interested in by using the drop down option ‘Service Integration Groups’.
  • the date you are interested in by using the drop down option ‘Date’.
  • a specific cohort by clicking on the section of the dashboard you are interested in (e.g. Single Only row under ‘Family Type’ or the Over 55 number under ‘Demographics’). The dashboard will update with information pertaining to this cohort

N.B. the data is updated every month, refer to the bottom right corner of the dashboards on when they were last updated. Please note that the dashboards present information up to the month prior of when the report was pulled (i.e. if the data was pulled on 11/02/2024, the report is up to date as of January 2024).

For more information, go to the second page on either of these dashboards.

Service Integration works to:

  • strengthen the collaboration and integration of housing, homelessness and the broader service system to better respond and support people with complex enduring needs who are at risk of, or are experiencing, homelessness; and
  • support service system strengthening and identify and respond to local service system gaps, trends and emerging issues across the priority locations.

Service Integration Groups

Service Integration Groups bring together housing providers, specialist homelessness services, and a variety of other services to plan coordinated support and sustainable housing outcomes for people who are homeless or at risk of homelessness. These groups use models and approaches responding to local need.

Service Integration Facilitators

Service Integration Facilitators facilitate Service Integration Groups and engage in regional projects that address service system gaps through collaboration with key stakeholders, including government and non-government agencies.

Backbone Support

The backbone role provides assistance to housing and homelessness networks, Service Integration Facilitators and Service Integration Groups operating across Queensland. This support includes enabling and facilitating a consistent data collection approach and the leading the state-wide Action Research framework to test outcomes and impact of the program.

Contact your Service Integration Facilitator for Service Integration

CairnsFiona OatesCairns Housing and Homelessness Integrated Initiative (CHHII)
Young Parents Coordinated Care Program (YPCCP)
fiona.oates@qshelter.asn.auCHHII referral form (inclusive of consent)

For information on YPCCP, contact the RCC
TownsvilleKym MusumeciTownsville Housing Integrated Response Group (THIRG)kym.musumeci@qshelter.asn.auTHIRG referral formTHIRG consent form
MackayYvonne HarrisMackay Care Coordination Group (MCCG)yvonne.harris@qshelter.asn.auFortnightly, Wednesdays from 7-Feb-2024, at 1:30pmMCCG referral formMCCG consent form
Wide BayCarole MedcalfWide Bay Bundaberg Care Coordination Group (WBBCCG)
Wide Bay Fraser Coast Care Coordination Group (WBFCCCG) and WBFCCCG referral formWBBCCG and WBFCCCG consent form
Sunshine CoastTracey McNeeSunshine Coast Care Coordination Group (SCCCG) referral formSCCCG consent form
Moreton BayShane FrostMoreton Bay North Care Coordination Group (MBNCCG)
Moreton Bay South Care Coordination Group (MBSCCG) and MBSCCG referral formMBNCCG and MBSCCG consent form
BrisbanePhilip Smith and Daniel Taber-KennedyBrisbane North Community Connections (BNCC)
Brisbane Under 1 Roof (U1R)
Brisbane South West Care Coordination Network (SWCCN)
brisbanesii@qshelter.asn.auBNCC, U1R and SWCCG referral formBNCC, U1R and SWCCG consent form
RedlandsBree TukavkinRedland Homeless Care Coordination Group (RHCCG)redlands@qshelter.asn.auRHCCG referral formRHCCG consent form
LoganRebecca HintonLogan Housing and Homelessness Care Coordination Group (LHCCG)logancc@qshelter.asn.auLHCCG referral formLHCCG consent form
IpswichLauren McNamaraIpswich Care Coordination Group (ICCG)ipswich@qshelter.asn.auICCG referral formICCG consent form
Gold CoastRyan O'LearyGold Coast Care Coordination Group (GCCCG)
Gold Coast Rough Sleepers Working Group (GCRSWG) referral form

For information on GCRSWG
GCCCG consent form

Service Integration is funded by the Department of Housing, and delivered by a collaboration of agencies: Encircle, Footprints Community, Gold Coast Homelessness Network, Integrated Family and Youth Services (IFYS) and Q Shelter.

N.B. Service Integration has updated terminology in April 2024. These updates include the following changes:

  • Care Coordination Group – Service Integration Group
  • Regional Care Coordinators – Service Integration Facilitators

As we update documentation and names to reflect these changes, there will be some information that uses old terminology.