Complaints Toolkit
While no ‘one size fits all’ framework would work across the sector, there are many benefits in developing some consistent practice methodologies on complaints handling. The toolkit aims to support the...
While no ‘one size fits all’ framework would work across the sector, there are many benefits in developing some consistent practice methodologies on complaints handling. The toolkit aims to support the...
Affordable Housing Tool Kit This Tool Kit is based on extensive research about reasons for community resistance to affordable housing, and effective ways of building support for affordable...
There is no ‘one size fits all’ method for evaluating place-based approaches. Evaluation needs to be situation specific and based on the collective needs of community and stakeholders. The place-based...
Listening to the voices of Aboriginal and Torres Strait Islander families and children: Celebrating the wins, facing the challenges This toolkit draws from the expertise of Aboriginal and Torres Strait...
This toolkit aims to provide our sector with the skills and training needed to assist women fleeing Domestic and Family Violence given that we are on the front-lines of this national epidemic. As landlords in...
**Update – July 2020 – Q Shelter has updated this toolkit in response to COVID-19 Emergency Regulations. Earlier this year, the Queensland State Government introduced these Emergency Regulations to cover...
With social housing only available to those who need it most, tenants have increasingly complex needs that community housing providers need to respond to. The Creating Sustainable Tenancies for Tenants with...
The purpose of WARPED is to support young people to prevent relapse of harmful alcohol and other drug use. WARPED was originally written by Tara Van Lent and Tracey Finlay and presented as a pilot project in...
Community housing providers in NSW are often at the frontline of dealing with the fallout of domestic and family violence. Not only do they need to keep women experiencing family violence and their children...