Complaints Toolkit
While no ‘one size fits all’ framework would work across the sector, there are many benefits in developing some consistent practice methodologies on complaints handling. The toolkit aims to support the...
Resource Category: Toolkits
Building Community Support for Community Housing
Affordable Housing Tool Kit This Tool Kit is based on extensive research about reasons for community resistance to affordable housing, and effective ways of building support for affordable...
Place-based Evaluation Framework and Toolkit
There is no ‘one size fits all’ method for evaluating place-based approaches. Evaluation needs to be situation specific and based on the collective needs of community and stakeholders. The place-based...
Working with Aboriginal and Torres Strait Islander Children
Listening to the voices of Aboriginal and Torres Strait Islander families and children: Celebrating the wins, facing the challenges This toolkit draws from the expertise of Aboriginal and Torres Strait...
Strengthening Practice in Responding to Domestic and Family Violence – a toolkit for community housing providers
This toolkit aims to provide our sector with the skills and training needed to assist women fleeing Domestic and Family Violence given that we are on the front-lines of this national epidemic. As landlords in...
Domestic and Family Violence: Strengthening the Real Estate Agent Response – a toolkit to guide practice
**Update – July 2020 – Q Shelter has updated this toolkit in response to COVID-19 Emergency Regulations. Earlier this year, the Queensland State Government introduced these Emergency Regulations to cover...
Creating Sustainable Tenancies for Tenants with Complex Needs – a Toolkit to Support Community Housing Providers Strengthen Practice in NSW & QLD
With social housing only available to those who need it most, tenants have increasingly complex needs that community housing providers need to respond to. The Creating Sustainable Tenancies for Tenants with...
WARPED Booklet – Wellbeing and Relapse Prevention EDucation
The purpose of WARPED is to support young people to prevent relapse of harmful alcohol and other drug use. WARPED was originally written by Tara Van Lent and Tracey Finlay and presented as a pilot project in...
Working with perpetrators of domestic and family violence: a toolkit to support community housing providers in NSW
Community housing providers in NSW are often at the frontline of dealing with the fallout of domestic and family violence. Not only do they need to keep women experiencing family violence and their children...