Community Housing Officer – Make Housing Happen

Imagine a role where every action you take helps someone feel safe, secure, and supported. A home is more than bricks and mortar – it’s the anchor for stability, dignity, and hope. As a Community Housing Officer, you’ll be at the heart of this mission, ensuring tenancies are sustained and lives are positively impacted.

Guided by a visionary leadership team, the organisation truly puts people at the heart of everything they do. They have reshaped to create the capacity to deliver on an ambitious 2024–2029 Strategic Plan built around Homes, Community, Capability, and Sustainability. With stronger foundations and a renewed commitment to service excellence, they’re shaping a future where tenants thrive, and communities flourish!

This position is dynamic and people-focused. Your day will never look the same: one moment you’re conducting an entry inspection for a new tenant, the next you’re reviewing rent eligibility or responding to a call from someone in need. You’ll manage tenancy data with precision, because accurate information drives better outcomes and future funding. You’ll navigate complex tenancy situations with empathy and professionalism, always guided by clear frameworks and a commitment to fairness.

Success in this role requires more than technical know-how. It calls for resilience, patience, and a genuine desire to help. You’ll need to be adaptable – ready to roll up your sleeves, answer phones, visit properties, and even pitch in when something needs tidying up. Initiative is key: when problems arise, you’ll think critically, propose solutions, and act confidently within policy and legislation.

The environment is fast‑paced and genuinely rewarding. You’ll work alongside a supportive team that values open communication, kindness and humour—even on the tougher days. This is a part‑time, on‑site role working Monday, Wednesday and Friday (25 hours across these three days), offering consistency and routine while still leaving space for life outside of work. You’ll be equipped with the tools you need to succeed, including a company vehicle for site visits, and will gain real satisfaction from knowing your work makes a meaningful difference in the community.

Community and social housing experience is required for this role, with demonstrated experience in tenancy and/or property management. An understanding of the Residential Tenancies Act is essential, along with the ability to apply it with compassion, kindness, and consistent decision-making. It’s an opportunity to contribute to something bigger: creating homes, building communities, and changing lives.

To be considered for this role, please forward your cover letter and resume in word format quoting reference number GCCYHO to [email protected] or contact Gabriella Cirillo on 07 3211 0001.