About the role – (Fixed Term Full Time Role for 6-months)
As part of the Homelessness and Housing team you will directly assist adults who are homeless, at risk of becoming homeless or impacted by crisis. You will work closely with colleagues to provide appropriate levels of support and supervision to clients in residence at Q-Home and help maintain a welcoming, stable, safe, nurturing, trauma informed and culturally affirming environment.
Through on-site activities, sessions and events you will support clients to strengthen living, relational and tenancy skills and help sustain an inclusive community of care, connection and belonging. You will encourage client feedback and involvement in decision making; share your insights with case managers to help ensure case planning, referral and advocacy efforts reflect client needs, preferences and aspirations and ensure site security, shift duties and administration tasks are kept up to date.
To be successful you will need
- Recognised Certificate 1V qualification in Community Services (or equivalent) or enrolment in studies is preferred.
- Prior experience working with clients from diverse backgrounds and in providing support, case work and or practical assistance to people experiencing homelessness and or a crisis.
- Demonstrated ability to establish rapport with people experiencing homelessness, distress, disconnection from family, domestic/family violence, alcohol or other drug challenges and or mental health issues.
- Experience in risk assessment, crisis management, incident reporting and skills in navigating solutions to challenges that may arise within 24/ 7 residential settings.
- Ability to coordinate / deliver activities that support development of practical, relational and or tenancy related living skills.
- Ability to collaborate with homelessness, health and medical services, First Responders and other service providers.
- Good communication, numeracy, administration, data entry and computer skills and the ability to learn IT systems.
- Ability (and willingness) to comply with policies, procedures, established practices and contract deliverables.
- Experience working with First Nations people, families, Organisations and communities.
Compliance
- Evidence of qualifications or enrolment
- Satisfactory outcome of a current (less than 3 months old) National Criminal History Check
- Blue Card (QLD working with children card)
- QLD drivers’ licence ‘Class C’ or interstate equivalent
- Ability (and willingness) to be on 24/7 rotating roster and undertake shift work.
- Required to transport clients and or to visit clients in their place of residence or within another setting
- Out of hours may be required from time to time
- Ability (and willingness) to undertake local/regional travel
- First Aid certificate and CPR certificate
What we can offer you
- A rewarding career with a growing, respected for purpose not-for-profit organisation
- SCHADS Award Crisis Accommodation Level 1 (Equivalent Social & Community Services Level 3)
- Access to Employee Assistance Program (EAP) and Chaplaincy Service
- Comprehensive Induction Program
- A variety of training and professional development opportunities
- A willingness to explore flexible workplace arrangements
